Patrick Knight is an innovative board-level CIO with 20+ years of leadership success in complex, globally branded organisations across a diverse range of industry sectors, functional areas, and advancing technologies. He is a clear-thinking strategist able to quickly absorb complex information, engage and build consensus across diverse stakeholders, map out strategic pathways and accelerate focused action.
BIE’s client is an iconic global £15 billion brand, operating in 180 countries with over 200 recognised and trusted brands. It is the world leader in the markets in which it operates, including retail, airlines, cruise, hotels and hospitality. It has over 70,000 employees and delivers premier customer service to 30 million customers per year. Already a long established FTSE 100 organisation, it was in the process of merging to increase the size, scale and growth of its global operations.
This was a highly complex business faced with multiple challenges of merger, integration, divestitures and geopolitical pressures, while in the process of transforming the business, IT and digitalisation of the largest part of the newly formed group. Namely, the UK and Ireland business, which produces the majority of revenue and profits of the group. A number of promotions and departures meant that in order to deliver on this critical portfolio of change and stabilisation, talented support was required.
Delivery of enhanced technology capabilities was pivotal to future success. The organisation started a search for an interim CIO for the UK and Ireland businesses.